67 Pall Mall opened in December 2015 and is set in the heart of historic St James’s. 67 Pall Mall is a unique private wine members club founded by wine lovers for wine lovers with Master Sommelier Ronan Sayburn as head of wine. Head Chef Marcus Verberne has created an exceptional menu displaying a Modern European cuisine with a combination of substantial dishes, lighter dishes, sharing plates and salads for more relaxed meals. Across three floors, Members of 67 Pall Mall enjoy a wealth of facilities, all with the wine enthusiast in mind. We are now recruiting for a Reception Manager to join our team and to head up a team of 8, including cloakroom attendants, hosts and senior receptionists.
Reception Manager key areas of responsibility
Understand who the members are, their expectations and needs; to establish and maintain relationship and rapport through service and over the years.
To seek and action member feedback at all opportunities;
Desire to resolve and learn from comments and complaints
To implement and train all employees to meet the Company’s standards, monitor and thrive for continuous improvement.
To act as a role model and ambassador for the brand.
Endeavour to lead by example in all areas of the role.
To be responsible for the delivery of high levels of customer care and service delivery
To ensure that the telephones, booking and computer systems are correctly operated by each team member.
To ensure the daily supervision of all team members ensuring that theirs and your actions, duties and opening and closing duties are carried out in accordance with the pre-set procedures.
To understand and ensure all team members understand through continuous training the full knowledge of all products, services and facilities offered.
To deal with member requests, issues and complaints.
Monitor and order staff uniforms
To co-ordinate resources and ensure that all shifts and special events are efficiently organised.
To sense member needs and quickly respond to maximum satisfaction
To assist in the selection, interviewing, hiring, training, development and support of employees
Management of the team’s performance and when necessary action termination.
To regularly meet with all heads of departments to ensure excellent cooperation, that communication flows at all levels.
To establish rotas, to ensure and monitor staffing levels are in line with revenue, business levels, staff needs, new starters and leavers, labour standards and appropriately control labour costs
To actively participate in the service and daily running of the operations; to inspect and monitor all areas
We are ideally looking for a Reception Manager who has
Excellent communication skills both written and spoken
Previous hospitality experience within a Members Club or fine-dining restaurant
Immaculate personal presentation
Ability to work as a team
Exceptional interpersonal skills, with the ability to build a rapport with people on all levels
The ability to communicate effectively with a wide range of people
Professional and polished personal presentation
Motivated, enthusiastic and proactive approach to your work
Able to use own initiative
Reliability and efficiency
Handle a variety of tasks at one time
Quick to respond to any situation that may occur in the restaurant and deal with crisis situations.
Ability to find solutions to any problems that occur in the front of the restaurant.
Desire to provide the best experience for our Members and their guests
Maintain the highest personal standards of conduct and performance
Benefits for the Reception Manager
WSET Level 2 & Level 3
Full induction and training program
Ongoing training opportunities
Meals on duty
BUPA private health insurance
Life assurance cover
Candidates must be eligible to live and work in the UK. Please send your CV and a short covering letter with full contact details to firstname.lastname@example.org. We look forward to hearing from you!
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